Become a registered Redress Practitioner
Apply to be a Redress Practitioner
The Redress Counselling Program Team can help you apply to register with the Department of Families, Seniors, Disability Services and Child Safety as a Redress Practitioner.
After you have read the information below that relates to your circumstances, and you are ready to proceed, complete the Application for Registration form, attach the required documents and information (listed below) and email it to redresscounselling@dcssds.qld.gov.au .
Include the following documents and information when you apply:
- a copy of your qualifications and details of your training and experience
- a copy of your current industry registration
- a copy of your current indemnity insurance
- any other information about your specialised skills, expertise and framework of practice.
Working with a person who has accepted an offer for counselling and psychological care
If you have been providing services to a person in Queensland, before they accepted a redress offer, they may want to use the counselling and psychological care (CPC) component of their redress offer to continue to receive services from you. The person can contact the Redress Counselling Team to discuss whether this is possible, or they can give permission for you to do this on their behalf .
If you are willing to apply to be registered as a Redress Practitioner, the Redress Counselling Program Team will provide you with the Application for Registration form and advise you about the supporting documents you will need to provide. Once your registration is approved, the Redress Counselling Program Team will let you know how many hours of counselling you can provide to the person. After each session, you can send an invoice to the department to get paid.
You cannot invoice the department for any services you have provided to a person, prior to them accepting a redress offer, or before the Redress Counselling Team has told you how many hours of counselling and psychological care you have been approved to provide to that person.
If you decide not to apply to be a registered as Redress Practitioner, the CPC component of a person’s offer of redress cannot be used to pay for you to provide services to the person. In this instance, the Redress Counselling Program Team will help the person find a registered Redress Practitioner to provide them with CPC.
National Trauma Support Directory
If you are registered as a practitioner in the national Trauma Support Directory, the Redress Counselling Program Team can register you as a Redress Practitioner with the department. To do this you will need to complete two forms, the Service Provider Agreement form and Verification of Practitioner form.
After your registration is approved the Redress Counselling Program Team will contact you when there are people seeking to receive the type of CPC you are able to provide or if you already have a pre-existing relationship with the redress recipient, you will be told how many hours of counselling and psychological care you have been approved to provide to them.
If you are in the process of being registered in the national Trauma Support Directory, let the Redress Counselling Program Team know that you are waiting for confirmation of your registration. Once your registration is confirmed, the Redress Counselling Program Team will then assist you to register as a Redress Practitioner with the department.
If your application to become a Redress Practitioner is approved, you will get an email from the Redress Counselling Program Team asking you to complete and send back the following forms:
- Service Provider Agreement form
- Service Provider Agreement form (Psychiatrist)
- Verification of Practitioner form (providing information needed to pay you).
For your registration to remain current, you need to maintain your membership of your professional association, commit to undertaking ongoing professional development and have at least 10 hours of professional supervision each year. Requirements may differ for Aboriginal and Torres Strait Islander health workers and cultural healing practitioners.
Once you are registered as a Redress Practitioner, the Redress Counselling Program Team will let people looking for counselling and psychological care (CPC) know, depending on the type of CPC they want and where they live, that you are a registered practitioner they may want to consider working with.
If the person chooses to work with you, the Redress Counselling Program Team will make the necessary arrangements with you and the person.
Once you are registered as a Redress Practitioner and arrangements have been made for you to provide CPC services to a specific person, you will be advised of the number of hours that have been pre-approved for you to provide. You can only be paid for the number of hours of counselling or psychological care services that were preapproved.
After each counselling and psychological care session provided, both you and the person must sign the Confirmation of Counselling form. Attach a scanned copy of the form to your invoice and email it to redresscounselling@dcssds.qld.gov.au for payment.
For virtual counselling sessions, the person’s signature isn’t required on the form. You must still complete the form, note the session was virtual, and attach it to your invoice for payment.
If the person does not attend or cancels the session without adequate notice, complete the non-attendance or late cancellation part of the Confirmation of Counselling form and attach it to the invoice for payment.
If you and the person agree the person needs more counselling after the initial 20 hours of counselling has been provided they can contact the Redress Counselling Program Team to ask for additional hours, or they can ask you to do this for them.
After you have provided 18 hours of counselling to a person you will receive an email with an Additional Hours Application form. You and the person can use this form to apply for preapproval for an additional 20 hours of CPC.
Email the completed Additional Hours Application form to redresscounselling@dcssds.qld.gov.au.
Up to 20 additional hours of CPC for a person can be approved at a time, until the person has received 100 hours of CPC. If they need more support after this, approval can be provided for up to 20 hours of CPC per year.