What happens with your bond loan when your tenancy ends?

At the end of your tenancy, you can submit a Refund of rental bond form (Form 4) with the RTA.

Your property owner or manager may make a claim against the rental bond for any unpaid rent, cleaning, or property damage. The RTA can help if you want to dispute any claim by your property owner or manager.

If your bond loan is fully repaid and your property owner or manager doesn’t make a claim, you will receive the full bond amount back.

If you still owe money on your loan agreement when you move out, we use any bond refund amount that your property owner or manager isn’t claiming to repay this debt.

If you still have a debt after this process, contact the Bond Loan Arrears team on 1800 501 702 to make payment arrangements.

You can request to transfer your bond to a new property when moving to a new rental home. The following conditions apply:

• the property owner or manager will remain the same and they agree to the bond transfer
• there is no claim on the original bond
• all original tenants move to the new rental home and there are no additional tenants on the tenancy agreement (only the address is changing).

You will need to submit a Change of rental property (Form 3) with the Residential Tenancies Authority (RTA).

If you still owe money on your bond loan, the RTA will inform us of the new RTA bond number. We will then update your bond loan details with the new number and new rental property details.

If you can’t meet all the above conditions, you will need to request a refund of your current bond from the RTA. You can then apply for a new bond loan that suits your needs if required.

If you’re leaving a shared tenancy, you’ll still be responsible for the bond loan unless you ask to be removed from the bond loan agreement.

All tenants listed on the agreement must agree to this, as they will be responsible for the remaining bond loan debt.

To remove your name from the agreement, you need to:

1. Complete Change of bond contributors (Form 6). Everyone listed as bond contributors and the property owner or manager must sign it.
2. Submit the form to us first as the RTA can't process the change until we have approved it:
   • Email: bondloan@hpw.qld.gov.au
   • Mail: PO Box 1120, Bundaberg QLD 4670
   • Visit: your nearest Housing Service Centre

All tenants must then sign an 'Agreement to release' form to amend the bond loan agreement. We will provide this form to you. We will then tell the RTA about the change to the bond loan agreement.

We don’t get involved in disputes between a property owner or manager and tenants.

For help or queries about a dispute, contact the Residential Tenancies Authority.