Operations and support graduate roles
In an operations or support role, you’ll work in a team to support digital projects and services. You’ll work in small to large scale initiatives or projects ensuring the team considers the customer from start to finish. This requires you to be organised, determined and enjoy working with people.
The project support graduate helps to ensure Queensland Government projects are well managed to ensure the required outcomes are delivered on time and within budget. The role of the project support graduate is to support the project management team by taking responsibility for activities delegated to them. These activities include planning, documenting, monitoring, reporting, configuration management, administering change control and supporting project board meetings.
Responsibilities
Responsibilities in a project support role may include:
- contributing to project planning and reporting
- helping the project team members apply the department’s approved project management methodology
- preparing reports, presentations, briefs and correspondence
- tracking project progress including updating Gantt charts
- assisting with the development of project management communications and training materials.
Ideal candidates
Ideal candidates for a project support role will have:
- good communication, interpersonal and liaison skills, and the ability to work well in a team
- analysis and problem solving skills
- practical ability with MS Office and MS Project (desirable).
Technical skills
Knowledge of:
- Project management (e.g. methodologies such as PRINCE2® or Project Management Body of Knowledge).
- Project reporting, scheduling and coordination
- Management of project risks, issues and dependencies.
Qualifications
A degree in:
- Information technology
- Information management
- Engineering
- Business
- Business computing
- Commerce
- Accounting.
Research graduates plan and conduct research into a variety of issues and areas to assist their IT agency or department within the Queensland Government. The research graduate utilises a strategic view and will undertake research to validate current thinking, look for trends, compare policies, understand best practice and uncover emerging issues or improvements that may impact their workplace.
Responsibilities
Responsibilities in a research role may include:
- contributing to research and analysis on IT public policy and strategy
- assisting with the preparation of data and information reports, publications and presentations
- contributing to writing briefs, submissions, and correspondence
- assisting with projects, initiatives, administration and support.
Ideal candidates
Ideal candidates for a research role will have:
- strong organisational skills and problem-solving skills
- ability to analyse and collate information
- effective communication and time management skills
- a high level of interpersonal and liaison skills
- an ability to produce detailed and accurate work including high level writing skills
- integrity, be able to be discreet and to maturely deal with sensitive issues.
Technical skills
Knowledge of:
- modern research techniques
- project management
- government writing styles
- project, data capture and research reporting
- research forums and information sharing.
Qualifications
A degree in:
- Information technology
- Business
- Information management
- Commerce.
A website developer is responsible for the technical design of web sites. Along with the technical design the web developer is involved in the maintenance of the web sites. A web developer is different to a web designer; the developer is responsible for the technical aspects of web sites and applications, while the web designer is responsible for the look and feel of the site or application, i.e. colours, graphics branding etc.
In order to plan, produce and maintain web sites, the web developer will use web programming languages, particular software applications and technologies. A web developer will work closely with other ICT professionals such as web designers, business analysts, information analysts, network and usability specialists.
Responsibilities
Responsibilities in a website developer role may include:
- identifying and document web requirements
- identifying, evaluating and recommending solutions
- selecting the most appropriate medium for conveying information
- designing web elements
- being proactive in updating and improving web content
- working with a variety of clients to deliver solutions to meet business needs.
Ideal candidates
Ideal candidates for a website developer role will:
- be able to problem solve, conceptualise and think creatively
- possess high levels of interpersonal and written communication skills
- have attention to detail and commit to achieving quality outcomes
- be customer focused with a view to consistency and consistent improvements.
Technical skills
Knowledge of:
- adult web programming languages such as ASP, .Net, HTML, XML and Java
- the internet and internet applications.
Qualifications
A degree in:
- Computer science
- Graphic design
- Multimedia.