Get a replacement certificate after a disaster
You can replace a certificate that has been lost, damaged or destroyed in a Queensland declared disaster area. Apply to the Registry of Births, Deaths and Marriages for free.
On this page
In short
You can use this service to:
- replace a certificate that has been lost, damaged or destroyed in a declared disaster area.
You can submit your completed application form, ID and supporting documents (if needed) online, by post or in person.
What you should know
The Registry of Births, Deaths and Marriages provides free replacement certificates to eligible customers.
This service is available for up to 3 months after the date of a declared disaster.
Certificates from other Australian states or territories that have been lost, damaged or destroyed in a declared disaster area can also be replaced using this service.
The Registry will replace:
- birth certificates
- marriage certificates
- civil partnership certificates
- change of name certificates.
Who can use this service
| You can apply to replace a certificate if: |
|---|
| Correct.youyou live in a declared disaster area in Queensland |
| Correct.you are applying within 3 months of the declared disaster |
| Correct.you you hyouyou have had the certificate before. |
| Don't use this service if: |
|---|
| Incorrect. you haven't had the certificate before Instead, use the appropriate service to get a certificate. |
How to apply to replace a certificate
Choose how to submit and follow the steps.
Step 1: Gather your documents
Proof of identity
You need to submit 3 forms of proof of identification (ID) documents including proof of home address.
See Proof of identity documents.
Supporting documents
If you are applying on behalf of someone else, you will need to provide additional supporting documents to prove your relationship.
See Supporting documents for certificate applications.
Translating documents
If your documents are not in English, you need to get them translated.
Step 2: Certify your documents
You must get copies of your ID documents certified by an authorised person.
See Getting documents certified.
Step 3: Fill in the application form
Online form
Complete the online form.
Step 4: Upload the certified copies of your ID documents
Upload certified copies of your ID and supporting documents.
Files must be PDF, JPEG or PNG. Maximum file size is 20MB. Do not use special characters in the file name.
Step 5: Receive the certificate
Once your application is approved we will post the certificate to you.
Your application may not be approved if you:
- don’t meet the rules
- have not provided the right documents.
Step 1: Gather your documents
Proof of identity
You need to submit 3 forms of proof of identification (ID) documents including proof of home address.
See Proof of identity documents.
Supporting documents
If you are applying on behalf of someone else, you will need to provide additional supporting documents to prove your relationship.
See Supporting documents for certificate applications.
Translating documents
If your documents are not in English, you need to get them translated.
Step 2: Certify your documents
You must get copies of your ID documents certified by an authorised person.
See Getting documents certified.
Step 3: Fill in the application form
Online form
Complete the online form and print.
Step 4: Submit your application
Post to
Registry of Births, Deaths and Marriages
PO Box 15188
CITY EAST QLD 4002
Include your:
- certified copies of your ID and supporting documents
- receipt of online submission.
Step 5: Receive the certificate
Once your application is approved we will post the certificate to you.
Your application may not be approved if you:
- don’t meet the rules
- have not provided the right documents.
You can submit your application at any Queensland Magistrates Court or QGAP office (except at the Brisbane Magistrates Court).
Step 1: Gather your documents
Proof of identity
You need to submit 3 forms of proof of identification (ID) documents including proof of home address.
See Proof of identity documents.
Supporting documents
If you are applying on behalf of someone else, you will need to provide additional supporting documents to prove your relationship.
See Supporting documents for certificate applications.
Translating documents
If your documents are not in English, you need to get them translated.
Step 2: Fill in the application form
Online form
Complete the online form and print.
Step 3: Submit the application
Submit your application in person at a Queensland Magistrates Court or QGAP office (except at the Brisbane Magistrates Court).
Bring with you:
- completed application form
- original ID and supporting documents.
Step 4: Receive the certificate
Once your application is approved we will post the certificate to you.
Your application may not be approved if you:
- don’t meet the rules
- have not provided the right documents.
Step 1: Gather your documents
Proof of identity
You need to submit 3 forms of proof of identification (ID) documents including proof of home address.
See Proof of identity documents.
Supporting documents
If you are applying on behalf of someone else, you will need to provide additional supporting documents to prove your relationship.
See Supporting documents for certificate applications.
Translating documents
If your documents are not in English, you need to get them translated.
Step 2: Fill in the application form
Online form
Complete the online form and print.
Step 3: Submit your application
Submit your application in person at:
Brisbane registry customer service centre
Level 32, 180 Ann Street, Brisbane
Opening hours: Monday to Friday, 8.30am–4.30pm.
Closed public holidays.
Bring with you:
- completed application form
- original ID and supporting documents.
Step 4: Receive the certificate
Once your application is approved the certificate will be given to you in person.
Your application may not be approved if you:
- don’t meet the rules
- have not provided the right documents.
How long it takes
Processing times apply to applications submitted by post or in person at a Queensland Magistrates Court or QGAP office.
Standard application: up to 10 business days
Applications missing any required information or documents will take longer.
How much it costs
Free.
From the Help centre
Find answers to frequently asked questions about services, including:
Getting help in other languages
Interstate and overseas registry offices
Who can apply for certificates
Find more in the Help centre
Managed by: Registry of Births, Deaths and Marriages