Apply for a crowd controller licence
To work as a crowd controller in Queensland you need a Queensland security provider class 1 licence.
To get a crowd controller licence you need to:
- be 18 or older and have proof of your identity
- have your fingerprints taken by the police
- pass a criminal history check
- complete the required training course.
You can work as a crowd controller while training by applying for a restricted licence, as long as a fully licensed provider supervises you. To apply, select the restricted licence checkbox on the form.
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Find out more about what's required
Explore for more information about becoming a licensed crowd controller.
You can't apply for a crowd controller licence if you've been convicted of a disqualifying offence in the past 10 years and the conviction was recorded.
You also need to tell us if you've been found guilty of a disqualifying offence in the past 5 years, where a conviction was not recorded. We may ask you for more information to assess if you're suitable to hold a licence.
These are the fees for a crowd controller licence.
A mandatory criminal history check must be completed on all applications if the Office of Fair Trading hasn't arranged one within the last 6 months. Fee: $47.10 per person.
A mandatory fingerprinting fee is payable when submitting your original application. Fee: $109.60 per person.
Single function (restricted) - Class 1
- $206.80 for 6 months
Single function (unrestricted) - Class 1
- $363.90 for 1 year
- $720.30 for 3 years
Multiple function (restricted) - Class 1
- $249.60 for 6 months
Multiple function (unrestricted) – Class 1
- $449.30 for 1 year
- $905.60 for 3 years
Change or remove conditions
- $94.10
Request a licence extract
- $22.10
More information
- Download a copy of the regulated fees.
When you lodge your application, you need to attach 100 points of certified identification (ID)—the points are explained on the application form.
Please don't post originals.
You need to have the following police checks to confirm your suitability to hold a crowd controller licence.
Fingerprinting
You'll need to have your fingerprints taken if you haven't done this in Queensland before for security licensing purposes or haven't held a security licence within the past 3 months—we'll let you know how to go about this. This still applies even if you have provided fingerprints in another state or territory.
Your fingerprints will be matched with the 100 points of identity from your application.
You'll get a confirmation letter explaining the fingerprinting process and what you need to do.
If you refuse to give your fingerprints, you won't be issued a security licence and the application will be withdrawn.
Criminal history check
We'll submit your application to the Queensland Police Service for a criminal history check. This check may take some time. Fees apply.
If you were born in New Zealand or have a New Zealand passport, contact the New Zealand Ministry of Justice for a copy of your criminal history or a letter showing you have no criminal history in New Zealand.
Please note this information about New Zealand criminal history checks:
- It takes 20 working days to process a request.
- The check is free.
- We can only accept original documents that are dated within 1 month of the date you send them to us.
You can upgrade your existing class 1 security licence by adding this security licence function to it.
Fees
Before you apply, contact us on 07 3738 8705 to find out the fee—it will depend on your current licence type and when you upgrade. View the OFT fee schedule for a guide.
If you withdraw your upgrade application after you pay, this fee won’t be refundable.
How to apply
Complete the Application for a security provider licence Individual—Class 1. Tick the upgrade box and list the functions you’d like to add in Part 1. You can’t apply online.
Information about the relevant training requirements (if any) and the supporting documents you need to attach is on this page.
You can lodge your completed application and supporting documents:
In person—visit one of our locations
By post
Industry Licensing Unit
Office of Fair Trading
GPO Box 3111
BRISBANE QLD 4001
Depending on your circumstances, you may be entitled to a partial refund if you withdraw your application or we refuse it.
If the fingerprinting or criminal history checks haven't started, you may also get a refund of those fees.
Complete the paper Application for a security provider licence Individual—Class 1 and attach your supporting documentation.
You can lodge the form:
In person—visit one of our locations
By post
Industry Licensing Unit
Office of Fair Trading
GPO Box 3111
BRISBANE QLD 4001
Read this page and the application form to find out which supporting documents you need to attach.
Processing times
Applications usually take 4 to 6 weeks to process. It can take longer if you haven't supplied all the information we need or paid the correct fees.
More information
- Find out about restricted licences that allow you to work while training.
- Read about what crowd controllers do.
- Read the crowd controller guideline.
- Find out about your ongoing requirements as a crowd controller.
- See the security industry forms.
- Subscribe to the Security Buzz newsletter for industry updates.